Refund and Returns Policy
New Balti Express you feel hungry!
Website: baltiexpressuk.com
Email: info@newbaltiexpress.co.uk
Address: 6 Park Parade, Leigh Park Havant, PO9 5AD

Effective Date: [Insert Date]

At New Balti Express you feel hungry!, we strive to provide the best quality food and delivery service. However, if you are not satisfied with your order, please review our Refund and Returns Policy below.

1. Refund Policy

We offer refunds under the following conditions:

  • If you receive the wrong order, please contact us immediately.
  • If your order is not delivered due to an issue on our end, we will issue a full refund.
  • If the food received is spoiled or inedible, you must provide proof (photos) within 2 hours of delivery to request a refund.
  • Refunds will be processed using the original payment method and may take 5-7 business days to reflect in your account.

2. Returns Policy

Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 2 hours of receiving your food, and we will work to resolve the matter.

3. Order Cancellations

  • Orders can be canceled within 5 minutes of placing them. Once the order is prepared or dispatched, cancellation is not possible.
  • Refunds for cancellations will be processed within 5-7 business days using the original payment method.

4. Complaints and Disputes

If you have any complaints regarding your order, please contact us at info@newbaltiexpress.co.uk with details of your issue, order number, and any supporting evidence. We will review your complaint and provide a resolution as soon as possible.

5. Contact Us

For any questions or assistance regarding refunds and returns, please reach out to us:

New Balti Express you feel hungry!
Email: info@newbaltiexpress.co.uk
Address: 6 Park Parade, Leigh Park Havant, PO9 5AD

Thank you for choosing New Balti Express you feel hungry! for your Restaurant & Food Delivery order needs.